With Covid-19, came a flood of new telehealth (virtual consulting) healthcare solutions, exposing more patients to its benefits and features. More advertising, more awareness and more conversations have introduced telehealth to a broader public, and this can only be good for everyone. The question remains though, how do we create that trust in telehealth for a patient, so that they turn to it the next time they need healthcare?
Possible contenders for understanding the dynamics could include, different patient demographics, or the fact that the solution on offer is easier to navigate in one practice than another. The following are recommendations and tips, for healthcare providers in general, who are looking to incorporate formalised telehealth into their practices.
1. Be the one to Introduce the benefits of telehealth and start the conversation
I was in conversation with a provider, and asked: How did you get telehealth so right, so quickly?